Frequently Asked Questions
Q: Where does ADI ship to?
A: ADI ships to most locations within the United States.
Q: How long does it take for ADI to process an order?
A: Orders will typically be processed within 1-2 business days of receiving payment. Orders placed on weekends or holidays will be processed the following business day.
Q: How are shipping costs calculated?
A: Shipping costs are calculated at checkout based on the weight and destination of the package.
Q: What shipping options does ADI offer?
A: ADI offers standard shipping (3-5 business days) and expedited shipping (1-3 business days).
Q: How many warehouses does ADI have and where are they located?
A: ADI has 5 fully stocked warehouses located in GA, CA, TX, NJ, and IL.
Q: How long does it take for ADI to credit my account for a return?
A: Returns will be credited to the customer's account within two weeks or less of receipt of return.
Q: Does ADI charge a restocking fee for returns?
A: Yes, a 10% restocking fee will be applied to all returns (except for defects or errors on our part).
Q: Who is responsible for shipping costs for returns?
A: Customers are responsible for all shipping costs to send the item back to ADI (unless ADI provides shipping). If ADI provides shipping, the cost will be deducted from the refund amount.
Q: What should I do if I want to return an item?
A: Please email firstname.lastname@example.org to request and receive approval for the return before shipping the item back.
Q: What is ADI's phone number?
A: ADI's phone number is 1 (800) 821-2221. If you have any questions or concerns, please do not hesitate to contact us.