Return Policy
Thank you for shopping at ADIdirectsales.com! We strive to provide our customers with high-quality textile products and excellent customer service. However, if you are not completely satisfied with your purchase, we have a return policy in place to ensure a smooth and efficient return process.
All returns must be requested and approved in advance of the return by emailing orders@americandawn.com. Please do not send back your item(s) without first contacting our customer service team to obtain additional information and instructions.
If you decide to return an item, you will be responsible for all shipping costs to send the item back to ADI. If ADI provides shipping for the return, this cost will be deducted from the refund amount.
Please note that once the item is returned to ADI, we will assess it to ensure that it is in its original condition and packaging. We reserve the right to reject any returns that do not meet our return policy criteria.
A 10% restocking fee will be applied to all returns, except in cases where the return is due to a defect or error on our part. This fee will be deducted from the total amount of the returned item(s).
Once we receive your returned item(s), we will credit your account within two weeks or less. The credit will reflect the purchase price minus the 10% restocking fee and any shipping costs incurred by ADI.
Thank you for your understanding and cooperation in our return policy. If you have any further questions or concerns, please do not hesitate to contact us at orders@americandawn.com.
Fabric Guide
What is Polyester?
Polyester is a synthetic fiber made from petroleum-based materials. It is very durable, wrinkle-resistant, and is often used in clothing because it doesn't shrink or stretch out of shape like natural fabrics do. Polyester is often blended with
cotton in towels. This created a long lasting and durable towel that is less
likely to pill over time.
What is Spun Polyester?
Spun polyester is a type of synthetic fiber made from long strands of polyester that have been spun and tightly twisted together. Typically, machine-washable items made with spun polyester will hold their shape and color well over time. This type of fabric also resists wrinkles, shrinking, and
stretching.
What is Cotton?
Cotton is a plant material that is
characterized by its soft, and absorbent fibers. It Is most commonly used in the production of textiles such as towels and clothing but can also be used to
make paper.
Plain Weaves vs. Poplin Weaves
The difference between the two weaves lies in their
durability. A fabric woven with a plain weave will be less durable than a fabric woven with a poplin weave, because the plain weave is less sturdy and less able to withstand wear and tear. This is why poplin fabrics are often used for clothing that needs to be durable, such as uniforms and
workwear.
What does Bleach Resistant mean?
It means that the fabric has been treated with a finish that will prevent it from fading or discoloration when exposed to bleach. This is especially important for items like white sheets and towels, which can quickly lose their bright white color if not treated with a bleach resistant finish.
