Thank you for shopping at ADIdirectsales.com! We strive to provide our customers with high-quality textile products and excellent customer service. However, if you are not completely satisfied with your purchase, we have a return policy in place to ensure a smooth and efficient return process.
All returns must be requested and approved in advance of the return by emailing firstname.lastname@example.org. Please do not send back your item(s) without first contacting our customer service team to obtain additional information and instructions.
If you decide to return an item, you will be responsible for all shipping costs to send the item back to ADI. If ADI provides shipping for the return, this cost will be deducted from the refund amount.
Please note that once the item is returned to ADI, we will assess it to ensure that it is in its original condition and packaging. We reserve the right to reject any returns that do not meet our return policy criteria.
A 10% restocking fee will be applied to all returns, except in cases where the return is due to a defect or error on our part. This fee will be deducted from the total amount of the returned item(s).
Once we receive your returned item(s), we will credit your account within two weeks or less. The credit will reflect the purchase price minus the 10% restocking fee and any shipping costs incurred by ADI.
Thank you for your understanding and cooperation in our return policy. If you have any further questions or concerns, please do not hesitate to contact us at email@example.com.